The most important thing for us is that our customers can trust that everything will work as it should. Based on our customer survey (05/2025, n=4542), Cheap Energy stands out in Finland for its ease of use, smooth service, and cheap electricity contracts.
The italicized comments are customer feedback collected through Cheap Energy’s customer satisfaction survey conducted in May 2025. A total of 4,542 Cheap Energy customers responded to the survey.
Many of our customers describe their experience in simple terms: everything just works. When choosing an electricity contract, peace of mind is what matters most — and that is exactly what we aim to provide.
Customers appreciate the accessibility of our customer service and the support they receive when needed.
The clarity of our communication is also frequently highlighted. Emails, our website, and the ordering process are considered easy to understand and straightforward, without an overwhelming amount of marketing messages.
“Everything works well, no complaints”
“Everything has gone exactly as it should.”
“Thank you, the best electricity company!”
Customer feedback highlights overall satisfaction, often without the need for further explanation of the service itself.
When electricity matters don’t require extra attention, our customers can focus on more important things.
The simplicity of the service and the customer experience receive a lot of praise.
For us, this is a sign that we are succeeding in making electricity straightforward.
“I have been satisfied.”
“Thank you, it works great!”
“Simple, good service”
“Thank you. The service is fast and good.”
“Everything is fine and well handled”
”Kaikki on hyvin ja hoidettu.”
”In every way I have been satisfied. Keep up the good work.”
For many customers, a low price is an important factor in their choice.
Cheap Energy combines competitive pricing with reliable service.
“Cheap price is what matters.”
”Good work, it's great that there is price competition.”
Customer satisfaction survey 05/2025, 4542 responses.
Reliable
Everything works as it should
Easy
Simple service and clear communication.
Cheap
According to our customers, price is the deciding factor – and we keep it competitive.
Customer-oriented
Our service is praised for its accessibility and friendliness.
We believe that cheap electricity does not have to be complicated or expensive. We offer our customers clear and inexpensive electricity contracts and serve households throughout Finland – always based on the principles of fair prices and smooth service.
Cheap Energy was founded to bring a simpler and cheaper way to buy electricity to the market. Our operations are guided by the idea that the customer's interests always come first – that's why we keep our pricing honest and our service human. Today, Cheap Energy employs 20 hard-working professionals, and tens of thousands of Finns who value straightforward and affordable electricity contracts have already joined our customer base.
