Q: Where can I find my electricity bill?

You can easily view your bills on My Pages , in the Cheap Energy FI app and in Kivra .

Question 1

When will my electricity contract start?

Accepted Answer

Your electricity contract will transfer to Cheap Energy under the current contract’s terms. When you switch your electricity provider, your contract can start at the earliest 15 days from the switch.

Question 2

Can I make changes to my contract?

Accepted Answer

This is possible, under certain conditions. You can make changes to your electricity contract yourself online: compare contracts here, choose the type of contract you want, proceed to the order form and select "I am an existing customer" on the form.

A fixed-term electricity contract binds both us and you for the entire contract period, so you can only make changes once the fixed-term period ends. If you are moving, please contact our customer service, and we’ll help to sort out your electricity for your new home. In case of a move, you can either modify or terminate your fixed-term contract.

Customer service contact information >>

Question 3

How do I switch electricity sellers?

Accepted Answer

It’s easy! Order a new electricity contract from the electricity contracts page, and Cheap Energy, your new electricity provider, will take care of all matters related to switching suppliers on your behalf. So, you don’t need to cancel your old electricity contract separately, as long as it's at the same address as the new contract.

See all electricity contracts and order >>

Question 4

Terminating your electricity contract

Accepted Answer

Terminating an electricity contract depends on whether you are switching electricity suppliers at the same address or moving to a new address.

Switching electricity suppliers at the same address: You do not need to terminate your current contract yourself. When you enter into a new contract, your new electricity supplier will take care of ending your old contract on your behalf. You can terminate an open-ended contract with 14 days’ notice. A fixed-term contract can be terminated to end when the fixed term expires. However, it may be terminated early in certain situations, for example if you move or if the contract has been in force for more than two years. The Cheap Fixed-Term 36-month contract only commits you for two years, while we commit to keeping the same electricity price for three years. After two years, you can decide whether you want to continue at the same price for another year, terminate the contract, or switch to another contract.
Moving: When moving to a new address, you can terminate either an open-ended or a fixed-term electricity contract by identifying yourself using your online banking credentials or Mobile ID via the link below. You will receive an email once your request has been processed.

Terminate your electricity contract >>

Question 5

What is Cheap Energy’s Price Guarantee?

Accepted Answer

If, within 14 days of signing your contract, you find a comparable fixed-term electricity contract at a lower price from another Finnish electricity company, we will match the energy price and give you an additional 0.1 c/kWh discount.

The Price Guarantee applies to Cheap Energy’s 24- and 36-month fixed-term contracts. The competing contract must be comparable in terms of contract length, pricing model and electricity origin.

You can claim the Price Guarantee once within 14 days by contacting our customer service. Please include a link to the competitor’s public offer and a screenshot showing the price and contract details.

The Price Guarantee is available to consumer customers with annual electricity consumption below 30,000 kWh. It does not apply to basic fees, additional services, spot-price electricity contracts or special campaigns.

Details of price guarantee >>

Question 6

Why am I receiving two bills?

Accepted Answer

There are electricity sales companies and electricity distribution companies. Cheap Energy is an electricity sales company and only charges you for the electricity you consume. The local electricity distribution company is responsible for electricity transfer and will bill you separately. You can search for a more competitive electricity contract, but not for another transfer company.

Question 7

I want to make an e-invoice, how?

Accepted Answer

You can conveniently order your electricity bill as an e-invoice directly to your online bank. After receiving your first bill, you’ll find the necessary details on the bill to activate e-invoicing in your online bank. Many banks have a button in their online banking system where you can order an e-invoice.

Question 8

Can I change the due date of my electricity bill?

Accepted Answer

Your electricity bill is issued monthly. The billing frequency cannot be changed, so bills cannot be issued less frequently than once a month.

You can postpone the due date of an individual bill through our billing partner Ropo, but the due date cannot be changed permanently.

Manage your payments in Ropo’s online service >>

Question 9

Where can I find my electricity bill?

Accepted Answer

You can easily view your bills on My Pages, in the Cheap Energy FI app and in Kivra.

Question 10

I am moving, how do I make an electricity contract for the new address?

Accepted Answer

It's easy! You can make a new electricity contract online in just a few minutes:

NOTE! Remember to cancel your old electricity contract at your previous address to avoid causing issues for the next resident or unnecessarily paying for two electricity bills.

Compare electricity contracts and make a contract >>

Question 11

I already have a contract with Cheap Energy, what happens to it when I move?

Accepted Answer

Wouldn’t it be nice if you could get cheap electricity for your new home too? If you already have a cheap electricity contract with us and are moving, contact our customer service so we can sort out your electricity needs together for your new home.

Customer service contact information >>

Question 12

What is Cheap Energy?

Accepted Answer

Cheap Energy Finland is a domestic electricity company that offers affordable electricity contracts to Finnish consumers. We started operations in Finland in the spring of 2024. We are part of the Nordic energy group Elify Energy Group.

We challenge the traditional business and pricing models of energy companies by being openly cheap. As our name suggests, our goal is to provide consumers with cheap electricity. With a lightweight operational structure, we deliver electricity to ordinary Finnish consumers at the lowest possible cost, but with the same quality as our competitors.

Compare electricity contracts and make a contract >>

Question 13

What’s the difference between electricity sales and electricity transfer?

Accepted Answer

There are electricity sales companies and electricity distribution companies.

The electricity seller offers different electricity contract options to customers and charges for the electricity consumed per kWh. Cheap Energy is an electricity seller, and we offer various cheap electricity contracts. Electricity contracts can be compared, and for that, we offer cheap electricity contracts for different life situations. The invoices from Cheap Energy only concern the sale of electricity.

Compare electricity contracts and place an order >>

Electricity transfer is provided by the local electricity distribution company, which ensures that electricity is delivered to your home via the power grid and maintains the electrical networks. The local electricity distribution company charges separately for the transfer according to its own price list. The distribution company is determined by the location of your home, based on your address. Therefore, the distribution company cannot be chosen, and electricity transfer cannot be compared.

List of local electricity distribution companies (FI) >>

Question 14

Where do I see my own electricity consumption?

Accepted Answer

You can see your own electricity consumption on Data Hub or with the Cheap Energy FI app.

How to download the app?

1. Download the free Cheap Energy FI app from the App Store (iOS) or Google Play (Android).

2. Verify your identity when logging in for the first time using your online banking credentials or mobile ID.

After the initial login, you can sign in using your email address.

3. Start using the Cheap Energy app and gain better control over your electricity consumption. If you have recently signed contracts with us, it may take a few days for the mobile app to be activated.

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Cheap Energy Customer Service – how can we help you?

Find answers to your questions quickly or manage your matters through self-service.

Take care of your electricity matters quickly and easily yourself

Easily manage your electricity account through the Cheap Energy FI app

Download the Cheap Energy FI App

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