Question 1

How do I make an electricity contract with Cheap Energy?

Accepted Answer

It’s easy as pie. Start by selecting the electricity contract you want from our website. Then click the green order button, and you will be directed to the order form. Fill in your details and confirm the order electronically using your online banking credentials. You will receive an email from us once your order has been processed.

See all electricity contracts and order >>

Question 2

When will my electricity contract start?

Accepted Answer

Your electricity contract will transfer to Cheap Energy under the current contract’s terms. When you switch your electricity provider, your contract can start at the earliest 15 days from the switch.

Question 3

Can I make changes to my contract?

Accepted Answer

This is possible, under certain conditions. You can make changes to your electricity contract yourself online: compare contracts here, choose the type of contract you want, proceed to the order form and select "I am an existing customer" on the form.

A fixed-term electricity contract binds both us and you for the entire contract period, so you can only make changes once the fixed-term period ends. If you are moving, please contact our customer service, and we’ll help to sort out your electricity for your new home. In case of a move, you can either modify or terminate your fixed-term contract.

Customer service contact information >>

Question 4

What happens when my fixed-term contract ends?

Accepted Answer

When the fixed-term contract period ends, taking you haven't made changes, your contract will continue as an open-ended one. If you want, you can compare electricity providers at this point, allowing you to switch contract types or electricity suppliers with a 14-day transition period.

We’ll send you a reminder one month before your fixed-term period ends, and you might also receive a little surprise along with the message! So stay tuned!

Question 5

Can I make a contract on behalf of someone else?

Accepted Answer

Yes, you can! You’ll need a power of attorney signed by the person in question.

Question 6

How do I switch electricity sellers?

Accepted Answer

It’s easy! Order a new electricity contract from the electricity contracts page, and Cheap Energy, your new electricity provider, will take care of all matters related to switching suppliers on your behalf. So, you don’t need to cancel your old electricity contract separately, as long as it's at the same address as the new contract.

See all electricity contracts and order >>

Question 7

I have solar panels, how will they be taken into account in my electricity contract?

Accepted Answer

You can sell the surplus from your solar panels to us when signing your electricity contract. We’ll buy your surplus at the spot price of the Finnish market (fee 0,30 c/kWh, VAT 0 %, no fixed charges). So, make sure to tick the solar electricity sales box when making your electricity contract.

If you already have an electricity contract with us and now want to sell your solar electricity surplus to us, please contact our customer service.

Question 8

Which electricity contract is suitable for students?

Accepted Answer

We recommend electricity contracts for students that are simple: cheap and predictable!

We believe a fixed-term, fixed-price electricity contract is a great fit for students, because a low, stable price makes everyday life easier to manage. The price of a fixed-term, fixed-price contract stays the same for the entire duration, so all you need to do is choose the contract length that works for you.

No worries if your life situation might change, our fixed-term contracts can be cancelled when you move. So you’re free to relocate whenever it feels right.

Read about electricity for students

Question 9

Why am I receiving two bills?

Accepted Answer

There are electricity sales companies and electricity distribution companies. Cheap Energy is an electricity sales company and only charges you for the electricity you consume. The local electricity distribution company is responsible for electricity transfer and will bill you separately. You can search for a more competitive electricity contract, but not for another transfer company.

Question 10

Why does Cheap Energy’s bill come from Ropo?

Accepted Answer

Cheap Energy, like all of us in life, needs reliable partners by its side. Our billing partner is Ropo, which reliably handles and processes Cheap Energy’s billing so you can focus on your life.

Question 11

I want to make an e-invoice, how?

Accepted Answer

You can conveniently order your electricity bill as an e-invoice directly to your online bank. After receiving your first bill, you’ll find the necessary details on the bill to activate e-invoicing in your online bank. Many banks have a button in their online banking system where you can order an e-invoice.

Question 12

What information do I need to set up an e-invoice agreement?

Accepted Answer

You can conveniently order your bill as an e-invoice directly to your online bank. You'll get the necessary info from your electricity bill. Make the e-invoice contract in your online bank for Cheap Energy with this information:

Biller's name: Cheap Energy Finland Oy
Business ID: 3432655-1
Customer number: available on your bill.

The e-invoice contract is between you and your bank, so please turn to your bank for any additional help. Our customer service helps you with any general billing questions.

Question 13

I accidentally paid my bill twice, what should I do?

Accepted Answer

Accidents happen. Please contact our billing partner Ropo’s customer service directly about overpayments at the MyRopo-app or call 09 4246 1379.

Question 14

Why am I getting a payment reminder in my email?

Accepted Answer

Our billing partner Ropo has introduced electronic payment reminders. If you forget to pay your bill, you’ll receive a notification in the same channel where you received the original bill. Electronic reminders will initially be introduced with email bills, and later extended to other billing channels.

A payment reminder is sent after the bill is overdue. If you receive a payment reminder, please pay the bill promptly.

Electronic reminders are a convenient way to ensure that an unpaid bill doesn’t go unnoticed. The reminder is delivered quickly, allowing you to react immediately to an unpaid bill. The electronic reminder is also an environmentally friendly option and helps reduce errors since information doesn’t need to be entered manually.

If you have any questions about late payments or payment arrangements, please contact Ropo’s customer service.

Question 15

Handelsbanken's merger to S-Bank: will e-invoices and direct payment agreements transfer automatically?

Accepted Answer

Handelsbanken is merging with S-Bank in the beginning of December 2024.

If you have an e-invoice with Handelsbanken and your banking is transferring to S-Bank, you will need to set up a new e-invoice agreement with S-Bank yourself. Cheap Energy's e-invoice agreement will not automatically transfer from Handelsbanken to S-Bank.
If you have a direct payment agreement with Handelsbanken, it will automatically transfer to S-Bank on behalf of the bank. Therefore, you do not need to set up a new direct payment agreement.

Question 16

I am moving, how do I make an electricity contract for the new address?

Accepted Answer

It's easy! You can make a new electricity contract online in just a few minutes:

NOTE! Remember to cancel your old electricity contract at your previous address to avoid causing issues for the next resident or unnecessarily paying for two electricity bills.

Compare electricity contracts and make a contract >>

Question 17

I already have a contract with Cheap Energy, what happens to it when I move?

Accepted Answer

Wouldn’t it be nice if you could get cheap electricity for your new home too? If you already have a cheap electricity contract with us and are moving, contact our customer service so we can sort out your electricity needs together for your new home.

Customer service contact information >>

Question 18

Can an electricity contract be signed under multiple people?

Accepted Answer

Unfortunately not, because an electricity contract is always personal. In this situation, make a new electricity contract in your name, which will also transfer the electricity transfer contract to you.

Compare electricity contracts and make a contract >>

Question 19

My electricity contract is signed under a different person (roommate or spouse) and they are moving out. Can the electricity contract be switched under my name?

Accepted Answer

Unfortunately not, because an electricity contract is always personal. In this situation, make a new electricity contract in your name, which will also transfer the electricity transfer contract to you.

Compare electricity contracts and make a contract >>

Question 20

What is Cheap Energy?

Accepted Answer

Cheap Energy Finland is a domestic electricity company that offers affordable electricity contracts to Finnish consumers. We started operations in Finland in the spring of 2024. We are part of the Nordic energy group Elify Energy Group.

We challenge the traditional business and pricing models of energy companies by being openly cheap. As our name suggests, our goal is to provide consumers with cheap electricity. With a lightweight operational structure, we deliver electricity to ordinary Finnish consumers at the lowest possible cost, but with the same quality as our competitors.

Compare electricity contracts and make a contract >>

Question 21

What’s the difference between electricity sales and electricity transfer?

Accepted Answer

There are electricity sales companies and electricity distribution companies.

The electricity seller offers different electricity contract options to customers and charges for the electricity consumed per kWh. Cheap Energy is an electricity seller, and we offer various cheap electricity contracts. Electricity contracts can be compared, and for that, we offer cheap electricity contracts for different life situations. The invoices from Cheap Energy only concern the sale of electricity.

Compare electricity contracts and place an order >>

Electricity transfer is provided by the local electricity distribution company, which ensures that electricity is delivered to your home via the power grid and maintains the electrical networks. The local electricity distribution company charges separately for the transfer according to its own price list. The distribution company is determined by the location of your home, based on your address. Therefore, the distribution company cannot be chosen, and electricity transfer cannot be compared.

List of local electricity distribution companies (FI) >>

Question 22

Do you sell electricity for businesses?

Accepted Answer

Currently, Cheap Energy only offers electricity contracts for households.

Question 23

What is the My Pages online service?

Accepted Answer

The My Pages -service is Cheap Energy's own online service. Currently, you can see your bills and electrcitity consumption details by logging in. We are, nonetheless, developing the service further so stay tuned!

Question 24

How do I log in to the My Pages -service?

Accepted Answer

Let's be careful - on the first time you'll log in by using strong authentication. This means logging in using either your Finnish bank credentials or mobile ID. You'll create yourself a profile and in the future, you can log in quickly with your email. After giving us your email address, you'll receive a 4-digit code. Type in the code and log in.

Log into My Pages here.

Question 25

Does Cheap Energy have an app?

Accepted Answer

Cheap Energy doesn’t have a mobile app in Finland - the app available in app stores is for customers in Sweden. We are developing services for Finland!

Customers of spot-priced electricity can follow the prices by downloading Fingrid’s Tuntihinta app from the Apple Store or Google Play.

Question 26

What transition to quarter-hourly electricity prices means?

Accepted Answer

Starting October 1, 2025, all of Europe will move to quarter-hour balancing. This means the NordPool electricity exchange will no longer show only hourly average prices – instead, prices will be published every 15 minutes. In practice, electricity will become quarter-hour precise. By 2028, all consumption will be measured in 15-minute intervals. Many Finnish meters are already ready for this, but for others the change will happen gradually.

Question 27

Why this change?

Accepted Answer

Because solar and wind power are growing fast, and their production can vary quickly. Quarter-hour electricity makes it easier to shift consumption to when electricity is actually available.

Question 28

Who does the quarter-hour pricing apply to?

Accepted Answer

It applies to spot-price contracts, demand-response contracts, and solar production contracts. It does not apply to fixed-price contracts.

Question 29

I have a fixed-price contract – do I need to worry?

Accepted Answer

Nope. Nothing changes for fixed-price customers.

Question 30

What about electricity meters – do I need a new device?

Accepted Answer

If your meter can’t yet measure every 15 minutes, your price will still be calculated as an hourly average. That means you’ll only benefit from quarter-hour pricing once your meter is updated. Your local grid company is responsible for updating meters. If you’re unsure, just ask them.

Question 31

What’s the benefit of quarter-hour pricing?

Accepted Answer

More accurate pricing – you can make the most of cheap quarter-hours when charging your EV, heating, or running appliances.
Clearer consumption picture – your bill reflects the exact moment you use electricity.
Transparency – you’ll see directly how your habits impact your costs.

Question 32

What if my meter doesn’t support 15-minute readings?

Accepted Answer

No problem. Your price will still be based on hourly averages until your meter is updated. You can check with your grid company about the upgrade schedule.

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